Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my ticket?
• Will RailClick compensate me if my train is delayed?
• Do I get a refund if my train is canceled?
• How can I cancel my ticket?
• How can I change my seat reservation?
• How can I change my ticket?
• How long does it take to receive a refund?
• What happens if I miss my connection due to a delay?

• What happens if I miss my train?

  If you miss your train, first of all, take a deep breath and don't panic. You'll need to check the fare conditions of your ticket to see whether it can be changed. Learn more about each carrier's terms:

  • Trenitalia
  • Renfe
  • Deutsche Bahn
  • SNCF
  • Eurostar
  • SBB
  • ÖBB
  • SNCB
  • NS
  • Iryo
  • České dráhy (ČD)
  • Dänische Staatsbahnen (DSB)

  For more information, please refer to the related article: How can I change my ticket?

• What should I do if there is a strike?