Ticket changes, cancellations and refunds

• Can I change the name, passport, or ID number on my ticket?
• Will RailClick compensate me if my train is delayed?

• Do I get a refund if my train is canceled?

  Unfortunately, incidents do occur, as do unexpected delays and cancellations. Compensation may vary from one railway to another.

  Learn more about each carrier's terms:

  • Trenitalia travel disruptions
  • Renfe travel disruptions
  • Deutsche Bahn travel disruptions
  • SNCF travel disruptions
  • Eurostar travel disruptions
  • SBB travel disruptions
  • ÖBB travel disruptions
  • SNCB travel disruptions
  • NS travel disruptions
  • Iryo travel disruptions
  • České dráhy (ČD) travel disruptions
  • Dänische Staatsbahnen (DSB) travel disruptions
• How can I cancel my ticket?
• How can I change my seat reservation?
• How can I change my ticket?
• How long does it take to receive a refund?
• What happens if I miss my connection due to a delay?
• What happens if I miss my train?
• What should I do if there is a strike?